Careers – Matrix-IFS

Senior Delivery & Implementation Manager -Cards, Payments & Core Banking

Location: Warsaw, Poland

Work Model: Hybrid

Employment Type: Full‑time

Role Overview

The Senior Delivery & Implementation Manager is responsible for leading end‑to‑end implementation workstreams for Cards, Payments, and Core Banking solutions across European markets. This role serves as the primary delivery lead for assigned client engagements, ensuring high‑quality execution across solution design, configuration, integration, testing, migration, certification, pilot, and go‑live.

This is a senior, client‑facing role requiring strong ownership, delivery governance, and stakeholder management. The ideal candidate brings a blend of delivery leadership, payments domain expertise, consulting experience, and hands‑on knowledge of modern issuer‑processing platforms, API‑based integrations, and cloud‑native financial technology solutions.

The role operates across cross‑functional, multicultural, and distributed teams and plays a critical part in successful client onboarding and platform adoption.

Key Responsibilities

• Lead end‑to‑end implementation workstreams for Cards, Payments, and Core Banking solutions across EU markets, from discovery and planning through configuration, testing, certification, migration, pilot, and go‑live.
• Act as the primary delivery point of contact for assigned client workstreams, providing regular status updates, managing expectations, and ensuring clear communication across clients, card schemes, partners, and internal teams.
• Facilitate client workshops to understand business objectives, operating models, regulatory requirements, product needs, integration requirements, and technical constraints.
• Translate client requirements into platform configuration and implementation plans, including BIN setup, authorization flows, account structures, fees, limits, transaction rules, payment flows, and operational parameters.
• Coordinate technical integrations and API validation with engineering, architecture, product, security, and client technology teams.
• Support payment and transaction banking use cases, including debit and credit posting, fund transfers, force transfers, multi‑leg payments, and related API‑driven workflows.
• Identify delivery risks, RAID items, dependencies, and critical path activities; proactively escalate issues with clear mitigation plans and ownership.
• Prepare and maintain delivery artefacts, including implementation plans, RAID logs, dependency trackers, test plans, migration and cutover plans, certification readiness trackers, and handover documentation.
• Support Visa and Mastercard certification activities, including scheme testing, CIQ preparation, BIN validation, mandate compliance, and readiness checkpoints.
• Manage migration activities, including data mapping, reconciliation support, client readiness, cutover planning, dress rehearsals, and go‑live execution.
• Partner with product, engineering, architecture, operations, support, and client success teams to ensure requirements are understood, prioritized, and delivered in a scalable and repeatable manner.
• Drive continuous improvement, identifying delivery inefficiencies, recurring implementation issues, and opportunities to enhance delivery methodology, tooling, and documentation.
• Support post‑go‑live stabilization, issue resolution, operational handover, and transition to long‑term support or customer success teams.

Required Experience

• 8–12+ years of experience in payments, cards, issuer processing, core banking, fintech, banking technology, or financial services transformation.
• Proven delivery leadership experience in roles such as Delivery Lead, Implementation Lead, Client Delivery Manager, Senior Business Analyst, or Business Consultant.
• Demonstrated success leading complex client‑facing implementations across banking, payments, card issuing, processor migrations, ledger migrations, or core banking modernization programs.
• Strong domain expertise in Cards, Payments, and Core Banking, including issuer processing, BIN setup, authorization flows, fees, limits, transaction processing, scheme settlement, reconciliation, and operational readiness.
• Experience delivering projects across European markets, with an understanding of EU banking, payments, and regulatory environments.
• Solid understanding of API‑based platforms, microservices, cloud‑native architectures, and modern SaaS financial technology solutions.
• Experience working with cloud‑native or AWS‑based financial services platforms is highly desirable.
• Ability to configure or support configuration of platform modules, including account products, card programs, BINs, fees, limits, authorization rules, transaction parameters, and payment workflows.
• End‑to‑end ownership of client onboarding, configuration, testing, certification, pilot, migration, cutover, go‑live, and post‑go‑live stabilization.
• Strong experience producing structured delivery artefacts, including implementation plans, RAID logs, functional specifications, test plans, cutover and migration plans, operational handover documentation, and executive status reports.
• Excellent stakeholder management skills, with the ability to work across clients, delivery, product, engineering, architecture, compliance, operations, and leadership teams.
• Experience working in remote, hybrid, or distributed delivery environments with high accountability.

Preferred Experience

• Experience with modern issuer‑processing platforms, core banking systems, card management systems, or payment processing platforms.
• Familiarity with Visa and Mastercard certification processes, including CIQ, BIN configuration, scheme mandates, network testing, and certification readiness.
• Experience with processor replacement, card portfolio migration, ledger migration, or large‑scale financial platform transformation initiatives.
• Knowledge of EU regulatory and compliance frameworks, including PSD2, Strong Customer Authentication (SCA), PCI DSS, GDPR, and relevant banking and payment regulations.
• Background in fintech, SaaS banking platforms, card issuing platforms, payment processors, or consulting organizations supporting financial institutions.
• Prior consulting or advisory experience with financial services clients is highly desirable.

Skills & Competencies

• Strong client‑facing delivery leadership.
• Excellent communication, facilitation, and executive stakeholder management skills.
• Ability to translate business requirements into implementation and configuration plans.
• Strong analytical and problem‑solving capabilities.
• Comfortable working with technical teams on APIs, integrations, data flows, testing, and platform behavior.
• Strong delivery governance, planning, RAID management, and execution discipline.
• Ability to manage ambiguity, dependencies, and competing priorities.
• Solid understanding of banking operations, payment flows, card issuing, and financial technology platforms.
• Collaborative, outcome‑driven mindset with the ability to influence without formal authority.
• Ability to operate independently while remaining aligned with broader delivery and platform objectives.

Success Measures

• Successful delivery of assigned implementation workstreams on time, within scope, and with high client satisfaction.
• Proactive and transparent management of risks, issues, dependencies, and stakeholder expectations.
• High‑quality configuration, testing, certification, migration, and go‑live readiness.
• Strong client confidence in delivery execution and platform adoption.
• Contribution to repeatable delivery practices, improved artefacts, and delivery maturity.
• Smooth transition from implementation to support, operations, and customer success.

Matrix is a global, dynamic, and fast‑growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market.

We specialize in the design, development, and implementation of advanced technologies, software solutions, and digital products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world’s leading software vendors.

With deep expertise across both the private and public sectors—spanning Finance, Telecom, Healthcare, Hi‑Tech, Education, Defense, and Security—Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio.

At Matrix, our people are at the heart of our success. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence. We actively attract, develop, and retain top talent, recognizing that every employee’s contribution is critical to our continued growth and future success.

Matrix’s success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth—together.

Join the winning team. Be challenged, grow your career, and enjoy the journey in a highly respected global organization.

To learn more, visit: www.matrix-ifs.com

EQUAL OPPORTUNITY EMPLOYER: Matrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Matrix is committed to the principle of equal employment opportunity for all employees, providing employees with a work environment free of discrimination and harassment. All employment decisions at Matrix are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in our locations. Matrix will not tolerate discrimination or harassment based on any of these characteristics. Matrix encourages applicants of all ages.